Stay in the loop
New messages, replies and changes stay together. See what is happening and who will take the next step.
CRM and communications for teams ›
Customers and teamwork.
Everything in one place
Conversations, contacts, tasks and forms in one workspace. Help your customers and keep the next step in sight.
For support, sales and service teams
Techwi
Team workspace demo
Quick actions
⌘K/
- Conversations
- News
- Tasks
- Notes
- Emails
- Calls
- Analytics
- ScenariosRunsWorkflows
Favorites
- Website requestsIncoming requestsSalesCustomer follow-upRequest triage
- AnalyticsConversationsChannels
- Upcoming meetings
Records
- Contacts
- Companies
Sorted by last updateAll channels
Everything a team needs, close by
◈Conversations◉Contacts⌘Tasks▧Forms◇Widgets⊞Scenarios◈Content◉Analytics⌘Conversations▧Contacts◇Tasks⊞Forms◈Widgets◉Scenarios⌘Content▧Analytics
◈Conversations◉Contacts⌘Tasks▧Forms◇Widgets⊞Scenarios◈Content◉Analytics⌘Conversations▧Contacts◇Tasks⊞Forms◈Widgets◉Scenarios⌘Content▧Analytics
How it works
From a message to action, in one workspace
Techwi keeps the conversation, task and outcome connected.
Work together
Conversations, contacts and tasks are linked. Hand a question to a colleague with its history and a next step.
Keep things moving
Save a reply, assign a task or start a scenario. Agreements do not have to stay buried in a conversation.
Working tools in one workspace
Choose the layer of work you need: a conversation, customer data, an action, publication or connection.
Work scenarios
Build a repeatable process from events, conditions and actions. A request finds its owner and the next step finds its place in the team’s work.
Ready-to-use actions
Create tasks, add tags and continue a conversation. Bring the actions you need together in a scenario.
Conversation channels
Website, Telegram, MAX and email messages enter a shared flow. Work with customer conversations in one place.
Customer conversations
The question, contact and previous replies stay together. Open the conversation and continue without searching for context.
Activity timeline
Tasks, replies and changes appear in the history. See what has happened and where help is needed.
Work with customers
in one workspace,
not between windows
Four short examples show how a conversation, data and the next action connect.
Techwi
Team workspace demo
Quick actions
⌘K/
- Conversations
- News
- Tasks
- Notes
- Emails
- Calls
- Analytics
- ScenariosRunsWorkflows
Favorites
- Website requestsIncoming requestsSalesCustomer follow-upRequest triage
- AnalyticsConversationsChannels
- Upcoming meetings
Records
- Contacts
- Companies
Write a message…
Reply
Meetings
Today, September 7
Anna · Support
Maria & Ilya
Anna // Team
Details
Customer meeting: discuss the question, confirm details and agree on the next step.
Open conversation demo
Participants8
DP
Ilya SmirnovConversation ownerAZ
Anna PetrovaCustomer contact✓Records linked to the customer✓Context stays with a handoff✓The team can see the next step
Work scenarios
for every day
Small situations where Techwi brings a conversation, data and next step into one clear story.
The first question from a website
Example workflow · TechwiThe operator sees the message, contact and conversation history together. They clarify the question, save a reply and leave the next step for a colleague. The customer does not need to explain everything again.
A contact next to the conversation
Example workflow · TechwiKeep agreements next to the contact. When the customer returns, find the previous request, documents and owner, then continue from the right point in the conversation.
The next step after a reply
Example workflow · TechwiA website request arrives with the form answers. The team reviews it, assigns an owner and follows the next actions in one record, without losing the original question.
A request from a form
Example workflow · TechwiAn assignment is linked to the conversation. It has a due date, an owner and a clear result. A colleague opens the task and sees what to do and who can help with the details.
Working with a company
Example workflow · TechwiA question moves to another teammate with its history. There is no need to forward screenshots or retell the exchange: the important details and current owner are already there.
A template for a repeat reply
Example workflow · TechwiThe customer chooses a time and leaves their details. A teammate checks the booking, clarifies the arrangements and saves changes so everyone sees the current agreement.
A resource for the team
Example workflow · TechwiKeep useful materials close to work records. Find the right file and attach it to a reply rather than searching personal conversations for the latest version.
A form on a public page
Example workflow · TechwiCollect the information you need in advance with a form. The team receives a request with fields that are easy to check and use for the next step in the work.
A scenario with a pause
Example workflow · TechwiBring repeating actions into a scenario: an event, a condition, a wait and an action. Follow the work and see which step is complete and which one is still waiting.
An event notification
Example workflow · TechwiKeep up with changes and important events. Return after a break and understand what changed in a familiar conversation and where your attention is needed.
A working view
Example workflow · TechwiStart the shift with your own task list. Check due dates, open a linked conversation, complete the promised step and leave a clear result for the next teammate.
Access for different roles
Example workflow · TechwiRoles help separate responsibilities. Teammates get the sections and actions they need, and the manager can organize the work without shared accounts.
Questions about Techwi
Everything you need to know before starting with Techwi. Can’t find an answer? Explore the demo or open support on this page.
General
Techwi helps teams work with customers: receive messages, keep contact records, manage tasks and collect website requests through forms. Conversation history and the next step stay together. Start with one process and add other tools as your team needs them.
Customer support, incoming requests, task handoffs, CRM records and recurring processes.
Yes. Open the support or form demo to see familiar work situations.
Conversations, contacts, companies, tasks, requests, sales, forms, files, knowledge base, scenarios, connections, widgets and analytics.
Workspace
Yes. A workflow can retain the next step, owner, due date and link to the relevant record.
A scenario connects events, conditions, waits and actions.
Roles and permissions determine the areas and actions available to workspace members.
Demos and help
Examples of conversations, forms and work records, not customer stories.
Use the support button. If a public widget is configured for this page, it opens here.
Current terms are available through this page’s plans block, while sign-in and registration go to Techwi.